Our Credentials
Over the years, we have built a reputation for doing things properly, championing transparency, and supporting businesses through complex energy decisions. The strength of this commitment is reflected in the independent results and recognition we have earned.
Our contract live rate stands at 94.57%. This reflects our structured onboarding process, robust compliance checks and a highly trained team.
Long term customer loyalty
70% of customers return to us for future contracts, demonstrating the confidence and trust placed in our service.
A highly rated national consultancy
With a TrustScore of 4.7 out of 5 from more than 3,200 independent reviews, Utility Bidder holds the strongest review profile among major UK energy brokers. Our commitment to positive customer experience is also recognised in our Net Promoter Score of 66 out of 100.
Experienced and capable
With seventeen years of industry experience and around 20,000 commercial meters managed by our team, we bring the clarity, structure and market insight businesses need.
Invested in our people
Training is central to our culture. From compliance updates to market changes, our teams receive continuous development. We have held Investors in People Silver accreditation for four consecutive years, reflecting our commitment to workplace excellence.
Awards and industry recognition
We are proud to have been consistently recognised at the Energy Live Consultancy Awards (TELCA), one of the leading awards programmes for UK energy consultants.
2024
- Finalist: Most Trusted Consultancy (SME)
- Winner: Industry Expert, Chris Shaw
2023
- Winner: Best Company to Work For
- Finalist: Best Customer Service
- Finalist: Industry Expert
- Finalist: Do the Right Thing
2022
- Winner: Consultancy of the Year (SME)
- Finalist: Do the Right Thing
- Finalist: Best Customer Service
- Finalist: Most Trusted Consultancy
Highly Commended, Third Party Intermediary of the Year – Energy Awards 2022
2021
- Finalist: Wellbeing and Diversity Award
- Finalist: Best Customer Service
2020
- Finalist: Most Trusted Consultancy
- Finalist: Best Customer Service
- Finalist: Do the Right Thing Award
2019
- Winner: Best Customer Service
- Winner: Consultancy of the Year (SME)
2018
- Winner: Sales Leaders of the Year
2016
- Winner: Best Customer Service
Our position in the industry
Utility Bidder is a multi award winning consultancy with private equity backing, offering both financial strength and the ambition to drive innovation within the market. Our reputation is supported by long standing supplier relationships, a large and experienced workforce and a strong operational infrastructure.
- We are proud members of several respected bodies, including:
Founding member of the ECA (Energy Consultants Association)
- Member of the Northamptonshire Chamber of Commerce