Southville Limited – Saving £80,000
Southville Limited operates a chain of restaurants across 43 sites, each with complex utility and energy requirements. Managing this scale of operation requires careful coordination across procurement, billing, and metering, alongside clear visibility of usage and costs.
To support this, Southville appointed Utility Bidder as its utility partner across its full portfolio.
The Challenge
Operating multiple hospitality sites brings a range of challenges. Southville needed a partner who could provide both strategic oversight and consistent operational support across several areas, including:
- Energy procurement and market timing
- Billing accuracy and supplier query management
- Visibility of consumption across all sites
- Managing tenancy changes without disruption
- Coordinating metering and installations
They required a provider who could manage these responsibilities reliably while aligning with the day-to-day realities of running a restaurant group.
The Solution
Utility Bidder delivers a comprehensive utility management service tailored to Southville’s needs.
This includes ongoing market tracking and procurement support, allowing contracts to be secured at appropriate times with a clear approach to risk and transparency around market movements. Their advice is aligned to Southville’s operational requirements, ensuring decisions are practical as well as informed.
Utility Bidder also manages bill validation and supplier queries on Southville’s behalf. This involves proactively identifying discrepancies and resolving them directly, helping to:
- Improve billing accuracy
- Reduce administrative burden on internal teams
In addition, Southville benefits from clear consumption reporting, providing visibility of energy usage across their sites and supporting more informed decision-making.
Beyond this, Utility Bidder supports key operational processes. They assist with change of tenancy, ensuring meters, suppliers, and responsibilities are correctly updated with minimal disruption. They have also managed smart meter installations across relevant sites, coordinating with suppliers and installers and maintaining clear communication throughout.
Support has also been provided in relation to ESG and sustainability, including guidance on consumption trends, reporting, and opportunities to improve efficiency.
The Results
Through this partnership, Southville has been able to strengthen how utilities are managed across its estate. This includes:
- Greater visibility of energy usage
- Improved billing accuracy
- Reduced internal administration
- Smoother handling of tenancy changes and metering projects
Client Testimonial
“Utility Bidder provides a professional, responsive, and knowledgeable service and acts as a trusted partner to Southville Limited. We would have no hesitation in recommending them as a capable service provider.” — Southville Limited
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