Storm Dudley & Eunice

What to do if you lose power during bad weather?

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    With regions around the country expected to be battered by 90mph winds from storm Dudley and Eunice this week, and the Met Office issuing a ‘threat to life’ warning for parts of the UK, Brits will need to prepare for potential power outages and further damage to their home.

    Our energy experts have revealed what you can do if you find you lose power after a spell of bad weather:

    How to prepare for flooding?

    Whilst storms can knock cause a power outage, you should also be prepared for other severe weather events taking out your power, such as flooding. Storms can be very volatile and it’s best to be prepared for all eventualities.

    If you live close to a local river and you know there is a risk it could burst its banks and flood locally, there are a few things you can do to prepare:

    • Turn off and unplug large appliances – think dishwashers, washing machines and TVs.
    • Move portable appliances like microwaves and gaming consoles to a higher position.
    • If you can see water is about to enter your property, turn your electricity off at the fuse box if it is safe to do so.
    • Never assume that if you enter a flooded property, the electricity is off – don’t touch any appliances as you could be at risk of getting electrocuted.

    If your home does get flooded, keep away from all electrical equipment and call your supplier’s emergency number. Your internal wiring will need to be checked by a qualified electrician before you can turn it back on.

    Flooding in UK
    Power cut

    What to do if you have a power cut?

    Power outages don’t usually last long. However, in the event of an extreme storm, you may be left without power for longer periods of time as it takes longer for your network operator to fix the lines safely.

    If this happens, there are a few things you can do:

    • Firstly, stay calm – your distributor will have people working on getting your power back as soon as it is safe for them to do so.
    • Switch off electric appliances at the plug if it is safe to do so – sometimes, when the network is being fixed, electricity can run in surges. You don’t want to risk your expensive appliances getting damaged!
    • Keep an eye on your frozen food – if something defrosts it may not be safe to refreeze. As a rule, food in the freezer will keep for 15-24 hours if you can avoid opening it. For the fridge, it’s around 4-6 hours.
    • Make sure you can keep in touch with people – put your phone on low power mode, remove any apps running in the background and turn down the brightness. Use a car charger if you have access to one.
    • Try to leave a light on as this is an easy way of telling if the power is back on.
    • Stay warm with blankets and layers of clothing, in case the power outage lasts overnight.

    For storms and bad weather, if your power is off for more than 24 hours, you will be entitled to £70 compensation. For storms of more than 48 hours, you’ll get an additional £70 for every 12 hours you don’t have electricity, up to a cap of £700.

    If you are experiencing a period of bad weather and you know that a power outage is imminent, there are several ways you can prepare:

    • Keep several torches handy and make sure you have batteries, as candles can be a fire risk.
    • Purchase and keep charged a portable battery pack for your phone, so you are able to communicate and call your supplier.
    • Get some blankets and thick clothes ready in case you need to keep warm.
    • Make sure you have enough food and drink that doesn’t require electricity to heat it up.
    • If you rely on anything medically that needs battery power, make sure to chat to your doctor about a potential back up plan. You can also join the Priority service register which will let your supplier know about your medical needs in the event of a power cut.
    • Keep a plug-in telephone which doesn’t require electricity – most cordless ones will go down in the event of a power outage. You’ll need a phone to call your supplier.

    How to prepare for severe weather?

    If you are experiencing a winter storm and you know that a power outage is imminent, there are several ways you can prepare:  

    • Keep several torches handy and make sure you have batteries, as candles can be a fire risk.
    • Purchase and keep charged a portable battery pack for your mobile phone, so you’re able to communicate and call your supplier.
    • Get some blankets and thick clothes ready in case you need to keep warm.
    • Make sure you have enough food and drink that doesn’t require electricity to heat it up.
    • If you rely on anything medically that needs battery power, make sure to chat to your doctor about a potential back up plan. You can also join the Priority service register which will let your supplier know about your medical needs in the event of a power cut.
    • Keep a plug-in telephone which doesn’t require electricity – most cordless ones will go down in the event of a power outage.
    • You’ll need a phone to call your energy supplier.

    What are the different types of weather warnings?

    Yellow Warning

    Yellow warnings can be issued for a range of weather situations. Many are issued when it is likely that the weather will cause some low level impacts, including some disruption to travel in a few places.

    Amber Warning

    These warnings mean there is the possibility of travel delays, road and rail closures, power cuts and the potential risk to life and property.

    Red Warning

    Dangerous weather is expected and, if you haven’t already done so, you should take action now to keep yourself and others safe from the impact of the severe weather.

    Why does power go out during storms and severe weather?

    Heavy rain or lightning can cause a power outage and interruption by severing or breaking electrical cables, destroying power lines or insulation.

    As our dependence increases on technology and electricity, there are still concerns that power will go out.

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        ? What does this mean?
        To get your quotes at lightening speed we need several key pieces of information which can all be found on your electricity bill. But by simply ticking this box, we can search ‘industry held data’ to get your meter number, electricity consumption and current energy supplier. This means that we can get you quick quotes without asking you to dig out all of your paperwork. This is personal data therefore we need you to allow us to access this information.
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