Generally, your business energy supplier cannot be changed without your permission. As a business owner, you can choose your energy supplier and sign a contract that suits your needs and preferences.
However, there are some exceptions and scenarios where a change in your business energy supplier may occur without explicit permission. These situations can include:
- Automatic Rollover: If you don’t do anything when your energy contract is ending, some contracts may automatically renew without your consent. The contract can be extended automatically but with worse terms. This will happen unless you give notice to change or negotiate a new contract within a set time.
- When you move to new business premises, the existing supplier may provide your energy on a “deemed contract.” Deemed contracts are temporary agreements that apply until you actively select a new energy supplier or negotiate a new contract. During this time, you can choose your preferred supplier.
- Supplier of Last Resort: If your current energy supplier faces financial difficulties or ceases trading, an industry regulator may appoint a “supplier of last resort” to ensure no disruption to your energy supplier. Your energy supply can be transferred to a new supplier without your permission to avoid any interruptions in service.
Review your energy contract’s terms and conditions to understand renewal, termination, and switching suppliers. Our energy experts are ready to manage your switch now, get in touch today.
This process will depend on whether you made the erroneous transfer or someone else did, for example:
What to do if you have accidentally switched someone else’s business energy supply
Use Utility Bidder to compare business energy. Find electricity and gas supply details using an address.
If you have made a mistake during this process and have mistakenly switched to a new supplier for another business’s supply, Utility Bidder will notify you that your switch has been declined because you are not the account holder. If this occurs, our energy experts will help you find the right supply point and restart the comparison.
What to do if someone else has switched your business energy supply
In this instance, you will be contacted by the energy provider you currently use for your business. You will receive:
If customer service contacts you, it means someone wants to switch your energy provider. Your supplier may apologize for your departure and send you an unexpected bill. In such a situation, we suggest contacting the customer services department of your supplier to clarify the issue. You can find the contact information for your supplier in our guide to business energy suppliers.