What’s an erroneous transfer?

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    Contents

    Guide Author

    James Longley

    Managing Director

    min read
    Last Updated January 17, 2024

    Here at Utility Bidder. our business energy experts are on hand to help your business switch your business energy supplier. We handle the entire switching process to help save you time and money.

    Only the account holder, who pays the energy bills, can decide to change business energy suppliers. If your business energy supplier is switched without the account holder’s permission, this is identified as an erroneous transfer.

    Check out our all-you-need-to-know guide about erroneous transfers to find out more.

    What is an erroneous transfer?

    A erroneous transfer happens when a business energy supplier switches the gas or electricity supply without permission from the account holder.

    Can your energy supplier be changed without your permission?

    Generally, your business energy supplier cannot be changed without your permission. As a business owner, you can choose your energy supplier and sign a contract that suits your needs and preferences.

    However, there are some exceptions and scenarios where a change in your business energy supplier may occur without explicit permission. These situations can include:

    1. Automatic Rollover: If you don’t do anything when your energy contract is ending, some contracts may automatically renew without your consent. The contract can be extended automatically but with worse terms. This will happen unless you give notice to change or negotiate a new contract within a set time.
    2. When you move to new business premises, the existing supplier may provide your energy on a “deemed contract.” Deemed contracts are temporary agreements that apply until you actively select a new energy supplier or negotiate a new contract. During this time, you can choose your preferred supplier.
    3. Supplier of Last Resort: If your current energy supplier faces financial difficulties or ceases trading, an industry regulator may appoint a “supplier of last resort” to ensure no disruption to your energy supplier. Your energy supply can be transferred to a new supplier without your permission to avoid any interruptions in service.

    Review your energy contract’s terms and conditions to understand renewal, termination, and switching suppliers. Our energy experts are ready to manage your switch now, get in touch today.

    What happens during an erroneous transfer?

    This process will depend on whether you made the erroneous transfer or someone else did, for example:

    What to do if you have accidentally switched someone else’s business energy supply

    Use Utility Bidder to compare business energy. Find electricity and gas supply details using an address.

    If you have made a mistake during this process and have mistakenly switched to a new supplier for another business’s supply, Utility Bidder will notify you that your switch has been declined because you are not the account holder. If this occurs, our energy experts will help you find the right supply point and restart the comparison.

    What to do if someone else has switched your business energy supply

    In this instance, you will be contacted by the energy provider you currently use for your business. You will receive:

    If customer service contacts you, it means someone wants to switch your energy provider. Your supplier may apologize for your departure and send you an unexpected bill. In such a situation, we suggest contacting the customer services department of your supplier to clarify the issue. You can find the contact information for your supplier in our guide to business energy suppliers.

    How long does it usually take to resolve an incorrect transfer?

    As soon as you notify your supplier of the error, they will be able to resolve the situation on your behalf. Your business electricity and gas supplier will have a process for dealing with erroneous transfers, this process usually takes three months.

    Is your business entitled to compensation because of an erroneous transfer?

    No, unfortunately, your business will not be entitled to any compensation if you experience an erroneous transfer. Individual customers can receive £30 compensation for incorrect transfers and late refunds, but this does not apply to business customers.

    Energy Bill

    What normally happens when you switch your business energy supplier?

    Switching business energy suppliers with Utility Bidder is simple. To begin comparing business energy rates with Utility Bidder, you just require a few essential details.

    These include your business’s postcode, the name of your current energy supplier(s), and your annual energy usage, which can be found on your latest bill. Once you have these, simply click the ‘compare prices now’ button to proceed. We will search the market quickly to find quotes for business energy.

    These quotes will be from the best gas and electricity suppliers in the UK. They will be based on current prices and tailored to your organisation’s needs. These quotes will be based on current prices and tailored to your organization’s needs.

    Energy expert

    Compare business energy prices with Utility Bidder

    Business energy costs will always be a significant part of your expenses, even if you focus on being energy efficient. This is why it is important to find energy saving tips where you can.

    With our expertise as a recognized energy broker, we can provide guidance on the most competitive rates for commercial gas and electricity. We can help you save money by comparing energy prices from all major suppliers in the UK. Additionally, we can manage over 20,000 electric meters.

    We can offer special prices for your business energy. This applies whether you are renewing or switching. We have strong relationships with energy suppliers, which allows us to provide these bespoke prices. Contact us now to compare your business energy prices. Our experts are ready to help you.

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    Choose your business address

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    Home


    Go Back
    Select Utility
    Now please select a utility I want to get prices for...
    Gas
    Electric
    Gas & Electric
    Water
    Go Back
    Next
    Please enter your business gas information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Go Back
    Get Prices

    Let’s save time, can we automatically gather meter information?

    ? What does this mean?
    To get your quotes at lightening speed we need several key pieces of information which can all be found on your electricity bill. But by simply ticking this box, we can search ‘industry held data’ to get your meter number, electricity consumption and current energy supplier. This means that we can get you quick quotes without asking you to dig out all of your paperwork. This is personal data therefore we need you to allow us to access this information.
    Go Back

    Do you know your electric meter number?

    Does your meter number end in any of the following?

    Go Back
    Enter meter number
    I don’t know
    Please enter your business electricity information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Start date for a new contract?
    Get Prices
    Please enter your water information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Go Back
    Get Prices

      Enter your details below to get quotes We’ve helped over 90,000 businesses