Utility Bidder’s complaints procedure

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To get your quotes at lightening speed we need several key pieces of information which can all be found on your electricity bill. But by simply ticking this box, we can search ‘industry held data’ to get your meter number, electricity consumption and current energy supplier. This means that we can get you quick quotes without asking you to dig out all of your paperwork. This is personal data therefore we need you to allow us to access this information.
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    Our complaints procedure

    We endeavour to offer the highest level of service throughout the duration of your contract However, if something does go wrong and you want to make a complaint, we will investigate any issues and aim to rectify any issues promptly, where possible

    We embrace any feedback and continually look to improve.  However, if a customer feels dissatisfied with any element of our service, we welcome the opportunity to put things right.

    We would like to think that it would not be necessary to go beyond the first step, however we understand that in very rare circumstances you may need to present your case where the end result leaves you unsatisfied. Our complaint service is impartial and free for the clients to use. Any customers making complaints will be treated with courtesy and respect.

    Step 1
    A complaint is any expression of dissatisfaction with the service received by Utility Bidder. A complaint may be made in writing, email, by telephone or in any other form. Please provide as much detail as possible about the reasons for your complaint and the outcome you would like to see. We retain copies of all complaints received.
    Email: customerservices@utilitybidder.co.uk
    Telephone: 01858439330
    Post: Utility Bidder, Corby Innovation Hub, Bangrave Road South, Corby, NN 17 1NN

     

    Step 2
    We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter, which is the subject of the complaint, and will have authority to settle the complaint.

     

    Step 3
    Within two weeks of receiving a complaint we will send you either:

    1. a final response which adequately addresses the complaint; or
    2. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
    1. If we do not hear from you within a timescale of 7 days after issuing our final response, we will assume you are satisfied with the outcome.

    Step 4
    If you are not satisfied with our final response, we will be happy to consider a further response, but in the absence of new evidence or material flaws being evident in our findings, it is unlikely to change the outcome of our investigation.

    Step 5
    We will send you a final response which adequately addresses the complaint no later than eight weeks from receiving a complaint

     

    Step 6

    If you are unhappy with our final response, you may use Alternative dispute resolution (ADR) using Ofgem who will seek to help you. You can also use this service in the unlikely event that the complaint has not been resolved within eight weeks of submission.

    Their website is https://www.ombudsman-services.org/sectors/energy-brokers and it provides more information about the service they provide and the various ways they can be contacted. The ADR scheme is impartial and free to use.

    We are not responsible for the content on their website.

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    Trustpilot Logo

    Rated Excellent on Trustpilot
    (Over 2,000 Reviews)

    Get immediate pricing Save up to 45%
    Choose your business address

    Can’t see the address? Enter manually

    Are you comparing for a business or home?

    Business

    Home


    Go Back
    Select Utility
    Now please select a utility I want to get prices for...
    Gas
    Electric
    Gas & Electric
    Water
    Go Back
    Next
    Please enter your business gas information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Go Back
    Get Prices

    Let’s save time, can we automatically gather meter information?

    ? What does this mean?
    To get your quotes at lightening speed we need several key pieces of information which can all be found on your electricity bill. But by simply ticking this box, we can search ‘industry held data’ to get your meter number, electricity consumption and current energy supplier. This means that we can get you quick quotes without asking you to dig out all of your paperwork. This is personal data therefore we need you to allow us to access this information.
    Go Back

    Do you know your electric meter number?

    Does your meter number end in any of the following?

    Go Back
    Enter meter number
    I don’t know
    Please enter your business electricity information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Start date for a new contract?
    Get Prices
    Please enter your water information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Go Back
    Get Prices

      Enter your details below to get quotes We’ve helped over 90,000 businesses