Drawbacks of hybrid working for employers
Diminished client experiences
Depending on what your business offers, client interaction can be an essential element of day-to-day operations and, without face-to-face communication, clients may potentially receive a diminished experience than before. Due to the nature of how workflow shifted and the increased adoption of digital based communications, there may be increased potential for scheduling conflicts and unexpected technological problems may cause opportunities for new clients to be missed, and current clients left feeling unsatisfied with your service.
Adapting new office spaces
The conversion from an in-office working environment to a hybrid model will require a considerable cultural shift and will demand more from managers and organisations to ensure it is successful.
A hybrid office will require increased levels of functionality. Workstations may need to be turned into meeting spaces and hybrid offices will need to have a mix of assigned, open and reservable spaces that meet all the needs of a flexible workforce. This may require considerable financial investment and for businesses which lack the sufficient resources or are currently based in older buildings, this type of redesign may pose a significant challenge.
The ability to hire remote workers from anywhere in the globe also presents new opportunities for businesses to acquire multiple smaller offices to accommodate those based in different parts of the country who also want access to an office environment. This could lead to more businesses subletting spaces offering a more cost-effective approach to the traditional office whilst providing business owners with more flexible and short-term alternatives.
However, it is also a possibility that instead of reducing office space, businesses may have to increase overall floor size to accommodate for appropriate social distancing guidelines. Ultimately this will vary from business to business, and it is important to explore the options and find the one that is best suited to you.
Hybrid working environments have potential to put greater pressure on managers who will now have to manage and support employees in new and different ways. It is important that managers are given appropriate training and support to effectively manage hybrid teams.
Managers must also make sure their employees are given the correct tools and training to work effectively in their home environment. This may put increased levels of strain on an organisation’s IT department not just to ensure employee problems are resolved, but to also the ensure the security of the organisation’s data is maintained.
Depending on the organisation, implementing hybrid work can be more complex and may need different hybrid models across different departments according to specific roles and procedures. Internal communications and operations may potentially need significant overhauls and there are a number of legal implications that must be considered.