Salary: £24,000 + Quarterly Bonus (£28K OTE)
Location: Corby
Job Type: Permanent – Monday to Friday 37.5 hours
Job Role:
You will manage a team of New Business Executives providing an efficient, professional service at all times to create and maintain a customer focused environment and ensure that all new leads are dealt with efficiently and politely. Ensuring adequate resourcing levels are maintained to fulfil business requirements. You will be responsible for communicating the Company goals, motivating team members, assessing and optimising performance. You will ensure the full utilisation of Salesforce the CRM platform, and develop New Business Executives to become our Energy Consultants of the future.
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Job Description:
- Support your peer Lead Generation Team Manager and the Head of Operations.
- Assist Company management in the day-to-day running of the Lead Generation department.
- Hold daily team meetings to update targets, best practise and continuing expectations.
- Assist team members, oversee team member work for quality and guideline compliance.
- Assign and monitor new business responsibilities and tasks among the Lead Generation team.
- Provide daily, weekly and monthly management reports.
- Provide team members with monthly 1-2-1’s, coaching and support.
- Provide quality customer service, both internal and external and working closely with supporting departments.
- Conduct a whole suite of people management continuous improvement, including a structured onboarding programme for new team members, targeted to improve attendance levels, maintain attrition levels to less than 2.5% and to formally manage behavioural or conduct related matters.
- To be an ambassador for promoting and encouraging group wide incentives.
Job Requirements:
- Working knowledge of Salesforce would be advantageous.
- Minimum of 2 year’s Team leadership experience
- Previous experience with similar product knowledge and sector experience.
- Experience in B2C and B2B new business skills.
- Excellent relationship building and Customer service skills.
- Excellent Motivational and coaching skills.
- Strong Oral and Written communication skills.
- Strong commercial/business focus and results-orientated.
- Self-motivation, and strong Microsoft office skills.
