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Sales Quality Control Administrator – Corby

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Salary: £22,310 PA

Location: Corby

Job Type: Permanent – Monday to Friday 37.5 hours

Job Role:

As a Sales Quality Control Administrator, you’ll be well organised and have great attention to detail. You’ll be a people person, a great communicator and confident to build relationships with colleagues and customers.

The role is responsible for ensuring that post sale contracts are submitted correctly. You’ll have a focus on accuracy and will be keen to develop your product knowledge by keeping up to date with the criteria set by suppliers.

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Job Description:

  • To quality control any contract submissions that come through from our internal sales team or our external partners – this will involve call listening against the supplier’s verbal scripts and/or verifying information on a written document
  • Repair contract errors on the sales teams/external partner’s behalf where possible – this may involve customer contact
  • To help the sales team/external partners with resolving any contract issues where required
  • To help the sales team/external partners with any pricing issues they may be experiencing
  • Liaising with suppliers either written or verbally to resolve any issues with contract submissions
  • To ensure we receive correspondence from the suppliers that the submission has either been accepted or rejected
  • To look to resolve any supplier rejections
  • To ensure contracts are applied for and liaise with suppliers if this is not the case to reach a satisfactory conclusion
  • To ensure any contract sold goes live with the expected supplier on time and that the system is updated to reflect
  • Any additional tasks set by the Sales Admin Manager
  • To have a good knowledge of the supplier’s criteria and to keep updated with any new criteria added.
  • Maintain up to date knowledge of both internal processing criteria and suppliers criteria

Job Requirements:

  • Excellent written and verbal communication skills
  • Good numeric and computer skills – basic knowledge of Excel and Microsoft Outlook
  • Ability to balance priorities and deliver a high level of customer service
  • Ability to work within a team environment and alone when necessary
  • Keen eye for detail
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