How to Decide Which Water Supplier is Right for You

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    Guide Author

    James Longley

    Managing Director

    min read
    Last Updated July 7, 2022

    In April 2017, businesses within England were granted the ability to change their water supplier. Before this ‘market deregulation’ took place, non-household water users – which includes companies, charities, and organisations within the public sector – were denied the opportunity to select a supplier unless they used a certain amount of water.

    Despite this alteration to the rules, some business owners are unaware they can change suppliers. Almost 18 months after the retail water market was opened, The Consumer Council for Water revealed only 41% of non-household customers knew they could switch water providers.

    Even if your business only uses a small amount of water, negotiating with water retailers and switching over to the best one can open the door to various benefits. These positives include:

    • Reduced prices
    • Improved customer service
    • New solutions for challenges to water management
    • Easier to comply with regulations
    • Water efficiency
    • Tailored services

    Before you settle on a water supplier, however, there are various aspects to consider. To enjoy the above advantages and significant savings, we have listed below a few key points to know when choosing a new retailer for your water needs.

    Find Suppliers That Offer What You Need

    Admittedly, but the most important part of the process is locating the right supplier for your needs. This isn’t an easy decision to make or one that you want to take lightly.

    When finding the right supplier, you don’t only want to focus on price. There are several factors to ponder in terms of what they can offer and how they can ultimately benefit your business.

    For instance, are you searching for a transactional supplier? Does a certain supplier offer a fair deal that matches up to your consumption habits? Perhaps you’re in the market for a retailer that provides value-added services as part of the package?

    One of the biggest points to consider is customer service. You want to find a supplier that takes customer service seriously and delivers it to a high level. That much is obvious. Yet how do you know if they provide top-notch support? How can you find out if they’re the real deal in that regard or if it’s just marketing bluster?

    You should see what previous customers have to say about each provider you’re considering for a start. See what their reviews say in terms of service. Another way of gaining insight is by seeing how they approach the quoting process. If they’re helpful and transparent when delivering a quote, this is a good sign of their overall customer service.

    Speaking of quotes…

    Compare Quotes

    You have analysed all viable suppliers. You’ve narrowed down the options and placed the best ones onto a list. Now it’s a case of receiving quotes to see which one is the best fit for your company.

    When requesting business water quotes, you will need to have some information on hand. This includes:

    • Business name
    • Business address
    • Annual water consumption figures
    • Supply point ID (SPID)
    • Premises contact number

    Just remember: one supplier may quote their services in a different way to another supplier. However, you must compare all quotes the same. Otherwise, a certain deal may look better than it is – and this could cost your business in the long run so it may be worth getting a water audit.

    Use a Broker

    Finding the right water supplier and comparing quotes is hard work. We understand that completely. That is why it makes sense to use a specialist broker to do the heavy lifting for you.

    Along with being able to save you time and resources, a specialist knows how to get the best deal for your business. As a result, working with Utility Bidder could save you even more money than if you went straight to a supplier.

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    Choose your business address

    Can’t see the address? Enter manually

    Are you comparing for a business or home?

    Business

    Home


    Go Back
    Select Utility
    Now please select a utility I want to get prices for...
    Gas
    Electric
    Gas & Electric
    Water
    Go Back
    Next
    Please enter your business gas information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Go Back
    Get Prices

    Let’s save time, can we automatically gather meter information?

    ? What does this mean?
    To get your quotes at lightening speed we need several key pieces of information which can all be found on your electricity bill. But by simply ticking this box, we can search ‘industry held data’ to get your meter number, electricity consumption and current energy supplier. This means that we can get you quick quotes without asking you to dig out all of your paperwork. This is personal data therefore we need you to allow us to access this information.
    Go Back

    Do you know your electric meter number?

    Does your meter number end in any of the following?

    Go Back
    Enter meter number
    I don’t know
    Please enter your business electricity information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Start date for a new contract?
    Get Prices
    Please enter your water information
    How much do you spend & how often?

    An estimate is fine if you don't have a bill to hand

    Go Back
    Get Prices

      Enter your details below to get quotes We’ve helped over 90,000 businesses