How to Decide Which Water Supplier is Right for You

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James Longley

Managing Director

min read

In April 2017, businesses within England were granted the ability to change their water supplier. Before this ‘market deregulation’ took place, non-household water users – which includes companies, charities, and organisations within the public sector – were denied the opportunity to select a supplier unless they used a certain amount of water.

Despite this alteration to the rules, some business owners are unaware they can change suppliers. Almost 18 months after the retail water market was opened, The Consumer Council for Water revealed only 41% of non-household customers knew they could switch water providers.

Even if your business only uses a small amount of water, negotiating with water retailers and switching over to the best one can open the door to various benefits. These positives include:

Reduced prices
Improved customer service
New solutions for challenges to water management
Easier to comply with regulations
Water efficiency
Tailored services

Before you settle on a water supplier, however, there are various aspects to consider. To enjoy the above advantages and significant savings, we have listed below a few key points to know when choosing a new retailer for your water needs.

Take a Close Look at Your Water Consumption Habits

The first step you should take is to reflect on your company’s current water consumption habits. This means gathering up your water bills, preferably from the past three years or so. Then it’s a case of analysing two aspects of the bill:

The amount of water you’re using.
The total you’re spending on this water usage.

Does your business operate across multiple locations? In this situation, ensure you audit the entire business total – along with the figures you gather for every individual site.

Depending on the amount of water your business utilises, there are various points to consider with your water consumption. Aside from your general water usage, how much wastewater – if any – do you have to factor into the equation? Plus, how much are you spending to get rid of this wastewater?

Find Suppliers That Offer What You Need

Admittedly, but the most important part of the process is locating the right supplier for your needs. This isn’t an easy decision to make or one that you want to take lightly.

When finding the right supplier, you don’t only want to focus on price. There are several factors to ponder in terms of what they can offer and how they can ultimately benefit your business.

For instance, are you searching for a transactional supplier? Does a certain supplier offer a fair deal that matches up to your consumption habits? Perhaps you’re in the market for a retailer that provides value-added services as part of the package?

One of the biggest points to consider is customer service. You want to find a supplier that takes customer service seriously and delivers it to a high level. That much is obvious. Yet how do you know if they provide top-notch support? How can you find out if they’re the real deal in that regard or if it’s just marketing bluster?

You should see what previous customers have to say about each provider you’re considering for a start. See what their reviews say in terms of service. Another way of gaining insight is by seeing how they approach the quoting process. If they’re helpful and transparent when delivering a quote, this is a good sign of their overall customer service.

Speaking of quotes…

Compare Quotes

You have analysed all viable suppliers. You’ve narrowed down the options and placed the best ones onto a list. Now it’s a case of receiving quotes to see which one is the best fit for your company.

When requesting business water quotes, you will need to have some information on hand. This includes:

Business name
Business address
Annual water consumption figures
Supply point ID (SPID)
Premises contact number

Just remember: one supplier may quote their services in a different way to another supplier. However, you must compare all quotes the same. Otherwise, a certain deal may look better than it is – and this could cost your business in the long run so it may be worth getting a water audit.

Use a Broker

Finding the right water supplier and comparing quotes is hard work. We understand that completely. That is why it makes sense to use a specialist broker to do the heavy lifting for you.

Along with being able to save you time and resources, a specialist knows how to get the best deal for your business. As a result, working with Utility Bidder could save you even more money than if you went straight to a supplier.

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